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2026-04-22 05:39
How to Build a Company Knowledge Base That Doesn't Become a Dump
Every company knowledge base follows the same arc: Month 1 — clean and organized. Month 6 — 200 pages at root level, half named "Notes (2)" or "IMPORTANT!!!", a junior accidentally deletes the production runbook, and an intern reads the salary spreadsheet.
Here's how to prevent that with three pillars: structure, access control, and search.
1. Structure It by Org Chart, Not Projects
P...